The receptionist is responsible for welcoming visitors and customers in a professional environment. The main tasks include answering phone calls, managing bookings and appointment confirmations, receiving visitors, performing administrative tasks, and responding to customer inquiries.
Key responsibilities:
- Greet visitors and customers in person or by phone
- Respond to phone calls and direct calls to the appropriate people
- Manage bookings and appointment confirmations
- Respond to customer requests, such as inquiries about products or services
- Perform administrative tasks, such as managing correspondence and emails
- Manage customer records and contact data
- Maintain a professional and welcoming work environment
- Collaborate with other team members to achieve business goals
Skills and qualifications:
- Excellent oral and written communication skills
- Good organizational and time management skills
- Knowledge of office software such as Microsoft Office
- Ability to work independently and in a team
- Professional and polite attitude
- Knowledge of customer reception and treatment procedures
- Good knowledge of one or more foreign languages is an asset
Education and experience required:
- High school diploma or equivalent is required
- Professional or college education in hospitality, tourism or a related field is an asset
- Previous work experience in the field of hospitality or customer service is an asset
Remuneration:
The hourly rate for a Receptionist varies according to geographic region and experience. On average, the rate used by Onestaff's partner establishments is €16.00 excluding tax/hour.